Job Description

Role Purpose:

Joining the CLS team and reporting to Customer Logistics Support Manager, the Customer Services Executive will be responsible for delivering efficient and effective CLS services across the Chess customer base through the establishment and development of positive customer relationships.

Key Responsibilities:

Responsible for day-to-day support of customer contracts with spares, repairs and services, and as required, organise the deployment of the Field Service Engineers in support of these contracts. Propose tailored pricing and updates to spares, repairs, and in-service support. Liaise with the wider team to progress deliverables (hardware and documents) to ensure on time delivery. Collaborate with Integrated Logistics Services to execute the Obsolescence Management Plan and pro-actively manage Obsolescence, while being responsible for updating existing plans within the CLS team. Prepare and deliver internal and external CLS Customer status reports. Maintain compliance with service level agreements (SLAs). Maintain quote and communication records. Collaborate with the CLS Sales Manager to enhance service offerings and meet customer needs effectively.

Skills & Experience

Essential

Previous experience within a similar role

Strong customer relations & interpersonal skills, with the ability to communicate technically at all levels

Self-motivated and able to work on their own initiative with good problem-solving skills

Fully conversant with Microsoft office products

Desirable

Experience of implementing an ERP system

Knowledge of import/export including military and dual use goods

Previous knowledge of Jira & Confluence

Personal Attributes

Demonstrates our company values of Teamwork, Integrity, Excellence and Courage

Highly organised and methodical approach, with an eye for detail

The ability to work independently when required

A flexible, conscientious, and diligent attitude

Excellent communication, interpersonal and written skills

A resilient and adaptable approach

Work life balance:

37.5 hour working week

Lunchtime finishes on a Friday

Hybrid / flexible working arrangements

28 days annual leave

Christmas closure

Holiday purchasing scheme

Benefits:

Group pension plan - matched contributions up to 5%

Income protection scheme

Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations

Life assurance policy, including bereavement counselling and probate helpline

Company shares incentive plan and save as you earn scheme

Electric vehicle salary sacrifice scheme

Wellbeing initiatives, including access to wellbeing app and the addition of mental health support for all employees. Plus, regular activities across our sites to support and promote wellbeing

Regular sports and social activities

Gym membership discounts

Reward platform (high street discounts, employee benefits, health, and wellbeing offerings).

Recruitment referral bonus scheme

Excellent learning & development opportunities

Great working environment with free, onsite car parking across all our locations

Security Clearance Requirements:

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.

Job Types: Full-time, Permanent

Pay: 27,000.00-33,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Financial planning services Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

Will you now or in the future require sponsorship to work in the UK?
Work Location: In person