Job Description

What you'll bring to the team:

Fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous London Eye is the UK's most popular paid for visitor attraction, and we've got our Eye out for a Customer Service Executive to join our dedicated team in delivering the most moving experience in London!



This is a fundamental role within the attraction, and you'll be assisting the Guest Excellence Manager in promoting a positive customer service culture, both on the floor as well as by email and social media.



You'll be a role model when dealing with guest feedback and will answer all communications via e-mail and social media channels, actively working to resolve all issues in a timely manner.



As well as monitoring customer service through a mystery shop process and feeding back to relevant department managers, you will also be delivering praise to the teams to recognise their hard work. You will then use all that information to compose KPI reports and through analysis will create an action plan to deliver results.



This role is a full-time fixed term role until September 2025, Due to The London Eye being open every day, you may need to work weekends and bank holidays when required by the business.


Qualifications & Experience:
Strong background in delivering exceptional customer experiences To be able to handle guest enquiries, complaints and feedback professionally Previous Experience of working within a busy guest facing environment, even better a visitor attraction! Excellent written and verbal skills and are used to working under pressure whilst facing a busy workload. Commitment to understanding and exceeding guest expectations by helping to deliver a premium experience

Benefits:

If you've read this far and we still have your attention, then come on board and don't just look at the skyline, be part of it!

25% discount in our retail shops and restaurants 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at

gatewayuk.recruitment@merlinentertainments.biz

and one of the team will get back to you as soon as possible.