Job Description

Company Overview

We are a fast growing, busy, client-focused conveyancing law firm committed to delivering exceptional service. Our team works closely with clients, estate agents, mortgage lenders, and other professionals to ensure property transactions run smoothly and efficiently.

Job Summary

We are looking for a proactive and highly organised

Customer Service Executive

to join our growing team. This role is ideal for someone with some experience in customer service and administration who thrives working in a dynamic and engaging environment, someone who is meticulously organised and takes pride in providing excellent administrative support and customer care.

Key Responsibilities

Be the first point of contact for client enquiries via phone and email. Manage incoming and outgoing calls and emails professionally and promptly Maintain and update client records and case management systems with accuracy Communicate effectively with estate agents, solicitors, mortgage lenders, and other stakeholders Assist in onboarding new clients via third-party CRM systems Allocate new clients to the onboarding team and manage data flow efficiently Monitor key deadlines and follow up on outstanding documentation Process invoices and incentive vouchers for referring agents

Requirements

Excellent communication and interpersonal skills Travel to Richmond office (up to 6 times a year) Minimum of 1 + years administrative experience Strong attention to detail and organisational skills Ability to manage multiple tasks and work under pressure Proficient in Microsoft Office and comfortable using CRM systems Experience in legal, conveyancing, or customer service roles is preferred but not required

What We Offer

Life Assurance Remote Working Private Medical Insurance Dental & Optical Cash Back Plan Sick Pay Summer & Christmas Social 24 days holiday + bank holidays Access to Employee Assistance Programme Training and development opportunities Supportive team environment Exposure to the legal and property sectors
Job Type: Full-time

Pay: From 25,000.00 per year

Additional pay:

Performance bonus
Benefits:

Casual dress
Schedule:

Monday to Friday
Experience:

Administrative: 1 year (required)
Work Location: Hybrid remote in England TW9 1DL