Job Description

CUSTOMER SERVICE EXECUTIVE
We are looking for a dedicated and customer-focused Customer Service Representative to join a leading finance company, committed to changing the industry for the better. As the first point of contact, you will assist customers with banking services, resolve queries, and ensure an exceptional customer experience. Join a dynamic, fun team, work with industry leaders, and enjoy hybrid working in a fast-paced tech-driven environment. Minimum 12 months' experience in customer service is required.
CUSTOMER SERVICE EXECUTIVE ROLE:

• Assist customers with account enquiries, transactions, and banking products
• Provide exceptional customer service through various channels, including face-to-face, phone, and email
• Resolve customer complaints efficiently and professionally, ensuring a positive outcome
• Process payments, deposits, withdrawals, and other financial transactions accurately
• Promote and cross-sell banking products and services to meet customer needs
• Maintain up-to-date knowledge of bank policies, regulations, and procedures
• Ensure compliance with all banking laws and security protocols
• Support customers with online and mobile banking services
• Work collaboratively with team members to achieve branch and individual targets
• A degree in Finance, Business, or a related field is desirable but not essential

CUSTOMER SERVICE EXECUTIVE ESSENTIALS:

• Previous experience in customer service, preferably in banking or financial services
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a customer-first mindset
• Ability to handle transactions accurately and efficiently
• Knowledge of banking products and regulations is an advantage
• Proficiency in using banking software and technology
• Strong attention to detail and ability to work under pressure
• A positive and professional approach to customer interactions
• GCSEs/A-Levels or equivalent qualification required

CUSTOMER SERVICE EXECUTIVE BENEFITS:

• Competitive salary and performance-based incentives
• Training and career development opportunities
• Pension scheme and employee benefits
• Supportive and inclusive work environment

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.