Job Description

Overview

Our Customer Service Executives act as the customer's primary point of contact with the business through phone, email, and the web within company hours. They process the majority of customer orders and strive to resolve customers' inquiries quickly and effectively. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs, providing effective solutions while also identifying opportunities for upselling.

Duties

Managing all incoming phone calls and following communication procedures, guidelines, and policies Processing Customer Purchase Orders and Returns Building sustainable relationships and trust with customer through open and interactive communication Resolving issues and providing delivery information to customers Providing proactive customer outreach and liaising with Internal Sales for their designated accounts Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Meet personal / customer service team sales targets and call handling quotas. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers. Delivering information and answering questions about the company's products or services

Skills

Proven customer support experience or experience as a Customer Service Officer Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with relevant systems and practices Customer focussed and able to adapt / respond to different types of characters. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Bonus scheme Performance bonus Quarterly bonus
Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Profit sharing
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 13/06/2025
Reference ID: 2625
Expected start date: 15/06/2025