Job Description

Pay:

27,456 per year (13.20 per hour)

Location:

Belfast | On-site Role

Job Type:

Full-time, Permanent

About HCLTech

HCLTech is a global technology company that helps leading enterprises across 60 countries supercharge progress through innovation and human connection.
In Belfast, our multilingual customer-experience team supports some of the world's best-known brands across banking, tech, and lifestyle sectors -- delivering the empathy and expertise that customers remember.

About the Role

We're looking for an enthusiastic

French-speaking Customer Service Advisor

to join our growing team in Belfast. You'll help customers in both

French and English

, resolving queries via phone and email, and creating positive, human-first interactions that reflect HCLTech's values.

This is an ideal opportunity for bilingual professionals who enjoy problem-solving, teamwork, and building meaningful customer relationships while working in a supportive, global organisation.

What You'll Do

Respond to customer queries in

French and English

, providing first-contact resolutions. Deliver exceptional service across phone, email, and chat channels. Handle requests, orders, and complaints with professionalism and empathy. Follow compliance standards, quality metrics, and internal procedures. Record customer interactions accurately in the system. Provide feedback to improve customer experience and operational efficiency. Collaborate with team leads and peers to exceed service and satisfaction goals.

What You'll Bring

Fluency in

French and English

(written & spoken). Strong communication and listening skills with a friendly, patient tone. Analytical thinker with great attention to detail. Passion for helping customers and resolving problems. Ability to multitask and manage time effectively. Reliable internet connection and readiness for an on-site Belfast role. EU citizenship or valid UK work permit (required). Willingness to relocate to Belfast (if not local). Successful candidates must complete an

Access NI and credit check

.

Working Hours & Salary

Monday to Friday | 07:00 - 19:00 rotational shifts (40 hours per week) Salary 27,456 per year (13.20 per hour)

Why You'll Love Working with HCLTech

Competitive pay and

paid professional training

.

Private healthcare & dental insurance

. Employee discounts and gym/high-street benefits.

Career growth programs and learning opportunities.

Fun, diverse, and inclusive workplace culture. Wellness initiatives, EAP, and Virtual GP access. Cycle-to-Work scheme, pension plan, and mortgage consultancy. Job stability with a global brand known for putting people first.

Ready to Join Us?

If you're fluent in French and English, enjoy helping people, and want a secure career with growth opportunities,

apply today

to join HCLTech's award-winning Belfast team."

Job Types: Full-time, Permanent

Pay: 27,456.00 per year

Language:

French (required) English (required)
Work Location: In person