Job Description

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free - Gatwick Airport

Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a

strong, results-driven Retail Manager

to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment.

Your Mission:

As a Duty Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include:

Inspiring and motivating the team

to deliver outstanding customer service and drive sales growth.

Coaching and developing talent

to ensure high performance and operational excellence.

Leading seamless store operations

in collaboration with peers and Customer Service Leaders.

Driving department and category performance

to maximize sales and profitability.

Implementing innovative strategies

to enhance customer satisfaction and brand loyalty.

What You Bring:

We are seeking an

exceptional leader

with:

Proven success in managing large teams

in a fast-paced retail environment.

Outstanding communication and leadership skills

with the ability to influence and inspire.

A relentless customer-first mindset

and the drive to create an unparalleled shopping experience.

Strategic thinking and problem-solving abilities

to manage day-to-day operations smoothly.

Passion, resilience, and energy

to thrive in a dynamic airport retail setting.

Apply today to become our next Retail Manager.

You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.


Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!


We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our

people promise

, to be treated with

respect

, be

engaged

in your job, to

grow your skills and receive fair recognition and reward

. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.