Job Description

Level 2 Apprenticeship:

15 months | Full-time



We're looking for someone to join us across all service sites, starting in May 2026. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner qualification and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.



To find out more about these opportunities, we will be hosting an online information session on the following dates:



Thursday 26th February from 2pm - 3pm



Thursday 19th March from 2pm - 3pm



To gain access to the MS Teams link, please contact anne-marie.lynch2@nhs.net

Interview:

Candidates will be invited a Group activity and assessment workshop at our Napier street offices from 9am until 1pm on the 10th April. Individual interviews will take place on Monday 13th April on MS Teams.



Due to UK apprenticeship funding regulations you must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. You must also not already have a qualification at a higher level within the same subject matter.

Reporting into your Work-based Mentor, you will learn how to:

Provide exceptional customer service across different departments, both internally and externally.



Communicate with our customers using different methods (phone, email, in-person).



Learn and develop IT skills to help administer customer service tasks.



Handle confidential information.



Answer and manage telephone calls.



Support administrative tasks, including scheduling appointments and assisting with daily operations.



Engage with a range of professionals and service users to ensure high-quality service delivery.

At Sheffield Children's, our purpose is clear:

to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.



We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.



We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.



Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.



As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.



We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.



For more information on the main responsibilities for this post, please refer to the job description and person specification.



Diversity Statement



At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.



Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, we're building a workplace where everyone belongs.



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