Job Description

Job description

Flexible full time work - Occasional evenings and weekends required.

Looking for a new challenge? Do you have exceptional customer service skills? Looking for a great place to work with a company that really care?

Maybe it's time for you to come and join us at Contact Web! We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an opportunity to join a dynamic team and contribute to the success and growth of an outstanding company.

About Us:

At Contact Web, we take pride in being a premier Contact Centre outsourcing business, dedicated to delivering exceptional service to our clients. We are not your average call centre, we are passionate about creating a positive and fun work environment and we are currently opening the doors to welcoming a dynamic and motivated Customer Service Advisor.

Job Overview

In this role, you will be a key part of our team, helping customers navigate their later-life planning. You'll engage with customers over the phone, providing helpful, empathetic support throughout their journey--from initial inquiries to post-sale follow-ups--ensuring a seamless and positive experience that aligns with our commitment to care and professionalism.

Key Responsibilities

Manage inbound calls related to pre-paid funeral and at-need enquiries, offering clear and accurate information. Reach out to potential customers with follow-up calls to maintain engagement and ensure satisfaction. Provide tailored solutions that meet each customer's specific needs, delivering empathetic and professional service. Identify opportunities to cross-sell and up-sell related services to help customers with their later-life planning. Communicate effectively with vulnerable customers, ensuring their needs are prioritised and met. Maintain full compliance with industry regulations, including FCA guidelines, while delivering high standards of service.
Key Requirements

Strong communication skills with a focus on empathy and compassionate customer service. Previous experience in a customer-facing or sales environment (e.g., B2C sales, hospitality, etc.). Proficiency in Microsoft Office and CRM systems to manage customer data effectively. Exceptional attention to detail and organisational skills to support customer inquiries. Ability to adapt to a regulated environment and ensure customer needs are met within industry standards. Previous experience in funeral care, estate planning, or adult social care is desirable, but not essential.
What We Offer

Competitive salary and performance-based incentives. Opportunities for professional growth and career development. A dynamic and supportive work environment. Comprehensive benefits package.
Job Type: Full-Time

Pay: 12.21 Per Hour

Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Work Location: In person