Job Description

Job Overview

Customer Service & Office Manager (Part-Time)

Chatburn | 3 days per week | 8am-5pm | 14 per hour (can be subject to negotiation DOE)

Posted by HR Partner on behalf of our client, Empress Fencing.

We're delighted to be recruiting on behalf of Empress Fencing, a fantastic small business in Chatburn who are looking for a Customer Service & Office Manager to become a key part of their close-knit team. This is one of those rare roles where no two days are the same - and the successful candidate will genuinely be lucky to join such a friendly, supportive workplace.

This is a hands-on role, ideal for an experienced and confident administrator who enjoys variety, people, and a bit of responsibility.

The successful candidate will oversee daily operations, ensure exceptional service delivery, and foster a positive environment for both clients and staff. This role requires strong leadership skills, proficiency with office management tools, and the ability to handle complex administrative tasks efficiently. The Customer Service & Office Manager will play a vital part in maintaining our company's reputation for outstanding customer care and operational excellence.

Role expectations:

Supervise and manage the customer service and office team to ensure and maintain high service standards Develop and implement customer service policies and procedures Handle escalated customer queries professionally and promptly Oversee day-to-day office operations and support the Admin Manager and Bookkeeper as necessary Prepare work schedules and maintain accurate records and reports Coordinate with other departments to resolve issues efficiently Manage stock ordering and maintain tools and machinery lists Maintain office supplies, equipment, and carry out basic website updates Lead, train and support the office team, including inductions, training and performance reviews Ensure compliance with company policies and regulations Maintain excellent phone etiquette and confidently handle customer relations, including counter sales

Who we're looking for:

An experienced and competent administrator with office or clerical experience, ideally in a customer service environment Proven supervisory or team management experience Strong organisational and record-keeping skills with the ability to manage multiple priorities Confident, friendly and professional communicator, both in person and on the phone Good understanding of people management, including training and development A team player who enjoys working in a small business environment Flexible and willing to cover staff absence when required
This position offers an engaging opportunity for a motivated individual to lead a dynamic team while contributing significantly to organisational success.

Interested? Apply today and let us introduce you to a client you'll be very glad you met.

Job Types: Part-time, Permanent

Pay: 14.00 per hour

Expected hours: 27 per week

Work Location: In person