Job Description

Department:

Total Home Solutions (Private Department), part of the S&B Group

Reporting to:

Department Manager, Bobbie Rendle

Location:

Total Home Solutions Showroom, Cheam Village

Hours:

8.00am - 5.30pm, Monday - Friday

Description

The successful candidate will work within our Private Department to deliver the best in customer service and care to our clients and customers. Our clients include Letting Agents, Landlords and Homeowners who either pay for works or have a maintenance contract with us. You will be responsible for assisting with the tasks and client contracts, listed below, and providing cover for annual leave/sickness within the team, as and when required. The ideal candidate will be self-motivated, enthusiastic with a can-do attitude and be able to work under pressure in a small team.

Main client contracts

The main types of contracts you will be working on include:

Total Home Solution & Total Landlord Solution Contracts

- setting up contracts; managing prospective customers and converting to live contracts via CS (desktop) system; Planning and booking in surveys and services; sending survey letters and quotes out; raising and scheduling of reactive works using our diary system; cost control; invoicing for works outside of contract

Letting Agents

- raising jobs in diary from client works orders; managing jobs through to completion; liaising with and keeping agents informed at all stages of progress; preparing and sending quotes; cost control; invoicing on a job-by-job basis

Private Homeowners & Landlords

- raising jobs in diary and customer service software from client emails, telephone calls and in person; taking payments; scheduling works using our diary system; sending receipts and receipted invoices; client liaison to keep them informed at all stages of works

Boiler Installations

- booking in surveyor visits for boiler quotes; sending out quotations; following up quotations; raising jobs in our diary system; taking payments; scheduling of works; ordering of materials and parts; co-ordinating subcontractor attendance; scheduling of QC visits; monitoring of costs; invoicing; loading of works onto Gas Safe; customer liaison; monitoring of lead logs and providing feedback from customers to management; arranging of manufacturer warranty calls

General Responsibilities

Call handling

- taking incoming and making outgoing calls

Diary Management

- planning work, managing jobs, communicating with client and customers on jobs raised and attended, ordering parts and working closely with engineers and sub-contractor

Queries

- Handling client, customer, landlord & engineer queries

Timesheets

- Engineer timesheet control and clearing; sub-contractor invoice checking and clearing

Invoicing

- Ensuring jobs are invoiced in timely manner; meeting monthly invoicing targets

Contracts

- Understanding the different contract conditions and ensuring that works are scheduled, completed and invoiced in accordance with those conditions

Customer Liaison

- Building rapport with clients and customers via email, telephone and in person

Showroom

- dealing with customers; answering queries; good product knowledge; booking of surveyor visits; taking payments and always providing excellent customer service

Team

- working closely within the team; attending and helping with showroom events and external events as and when required

Benefits of working for us

Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values Enviable reputation for high staff retention rates Role specific training and development Equal opportunities employer, with a culture to promote from within Mental Health awareness and resources We promote cycle schemes to encourage healthier lifestyles Yearly annual leave increase after 5 years of service Open door policy Living Wage employer Members of the 5% club
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Referral programme Sick pay
Ability to commute/relocate:

Sutton SM3 8BD: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person