Job Description

Reference: BC4660
We have a new temporary project based in an office in Luton for the next 4 months and open to people just looking for temp work but there's also a great route into a longer-term temp to permanent role here too.
This is very much a customer service and orders focussed role and is focussed on email orders, so the likelihood is the people on this contract won't be trained to go onto the phones immediately.
You'd have the chance to work with one of the UK's leading specialist in their field in this project and the opportunity to join and work alongside their busy customer orders fulfilment team on a full-time and temp basis initially, but as mentioned above, very much open to this becoming permanent too.
The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers and you'd be doing similar, just focussing on their online/email based orders.
As a temp the plan would be to get someone started and trained on the email systems quickly and help with what is expected to be a busy few months, and then slowly training this person on the orders side.
This is a fully office-based role for temps, however once you have completed probation and if you were to be employed permanently, there is the offered opportunity for hybrid working.
Hours/days are Monday to Friday and are 9am - 5pm.
The salary on offer for this role is 25,000, as a temp you'd be paid weekly and earning the hourly equivalent of this which is 12.99 per hour, plus holiday pay accrual.
They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more!
Duties:

• Responding to emails.
• Processing sales orders.
• Providing information on changes to orders.
• Manage order/delivery discrepancies.
• Processing collections and credits.
• Setting up and supporting customers online ordering.
• Dealing with orders and other queries.
• Following business processes to ensure a deliver right first time approach.
• Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements.
• Dealing with returns and receipting stock.

Candidate requirements:

• Confident in liaising with customers and sales teams to resolve any issues in way of email.
• High levels of both accuracy and attention to detail.
• Good communicator both verbal and written - excellent written communication skills.
• Works well under pressure.
• Numerate.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• Problem solver.
• Self-starter, able to use own initiative.

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.