Job Description

We are looking for a professional, friendly candidate to join our close knit customer services team. The team strives to constantly provide the best possible service to customers and process customer orders, payments and returns as efficiently as possible, exceeding expectation whenever possible.

The role:

Answer phone calls to take orders, answer order or account queries and provide advice Respond to email orders and queries Set up and enter complex order details on the system Check orders and system account details before orders are completed Process payments and send invoices/statements to customers Develop a good rapport and relationship with customers and other departments within the UK and our German HQ office Help out the logistics team when the business requires.

We are looking for:

Some previous customer services experience is required Excellent customer service skills and focus Great communication and interpersonal skills (both written and verbal) Strong attention to detail, organised and a thorough approach to work Resilient and able to remain calm under pressure and maintain a positive attitude Initiative and good problem-solving ability A team player.

As well as a competitive salary, we offer :

25 days Annual Leave plus Birthday Day Off

Company Pension (8% Company Contribution)

Private Medical Insurance

Health and Wellbeing Cash Plan

Death in Service Life Insurance

Company Information:

We are a well-established manufacturing company based in Warrington, known for our small family feel and commitment to excellence in our industry. We do everything to make sure that our products improve our patients' quality of life and the role will let you make a valuable impact on people's lives. Joining the team means becoming a valued member of a close-knit family-orientated business and you will contribute to the success and growth of the company.

Job Types: Full-time, Permanent

Pay: 22,000.00-25,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Ability to commute/relocate:

Warrington, Cheshire: reliably commute or plan to relocate before starting work (required)
Language:

fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/12/2025