Job Description

Join a trusted manufacturing leader with over 35 years of industry excellence.

Are you passionate about providing exceptional customer care and supporting clients through every step of the customer journey? Do you thrive in a close-knit, people-first environment that values long-term growth and continuous learning?
If so, this could be the perfect opportunity for you.

About the company

With more than 35 years of experience, this company is a leading name in the manufacturing industry -- known for their reliability, innovation, and strong relationships with clients across the NI and the UK.
Its success is built on our people. It prides itself on a "leader-leader" culture where every team member is empowered, trusted, and encouraged to take ownership of their work. Many of their employees have been with them for over a decade, reflecting their commitment to long-term careers, professional development, and internal progression.

The Role

As a Customer Service & Sales Support Advisor, you will play a vital role in supporting their customers before, during, and after the sales process. You'll ensure that every client receives the highest level of service and attention, helping maintain their reputation for excellence.

Key responsibilities include:

Acting as the first point of contact for customer enquiries (pre- and post-sale).

Providing quotations, processing orders, and coordinating with production and logistics teams.

Building and maintaining strong, long-term client relationships.

Liaising with internal departments to ensure timely and accurate delivery of products.

Managing after-sales support, including resolving queries and ensuring customer satisfaction.

Assisting the sales team with account management, reporting, and administration.

About You

You'll be a confident communicator with a passion for helping people and an eye for detail. You'll take pride in providing exceptional service and enjoy working in a team environment that values collaboration and continuous improvement.

You will ideally have:

Previous experience in customer service, sales support, or order processing (manufacturing or industrial sector preferred).

Strong organisational skills and a proactive approach to problem-solving.

Excellent communication skills, both written and verbal.

A customer-focused mindset and commitment to delivering results.

Good IT skills (Microsoft Office and CRM systems).

Why Join this company?

Be part of a well-established, stable business with over 35 years of success.

Work in a supportive environment where every team member is valued and encouraged to grow.

Enjoy ongoing training and development across all areas of the business.

Benefit from clear career progression opportunities within a company that promotes from within.

Join a team of long-serving professionals who take pride in what they do.

Your next career move starts here - be part of a company that values skill, experience, and long-term success!

RaaS AI operates as both an Employment Agency and Employment Business, adheres to all relevant legislation and offer services regardless of age, sex, disability or religious belief

Job Type: Full-time

Pay: 26,420.00-28,042.85 per year

Benefits:

On-site parking
Work Location: In person