Job Description

About the Role

You'll be the first point of contact for our customers -- answering calls, responding to enquiries, and providing support with orders. You'll also reach out to existing clients to introduce new products and strengthen relationships.

This role is perfect for someone who enjoys speaking with people, solving problems, and being part of a close-knit, supportive team.

Key Responsibilities

Handle inbound calls and emails, providing product and order information. Process customer orders accurately and efficiently. Manage and resolve customer queries and issues with a positive approach. Proactively contact existing customers to introduce new products and updates. Maintain accurate records of customer interactions and transactions. Support internal teams with communication and admin tasks when needed.

Skills & Experience

Previous experience in customer service, sales support, or account management. Experience in manufacturing, industrial, or B2B environments is advantageous. Confident and professional telephone manner. Strong attention to detail and excellent organisational skills. Good computer literacy (email, Excel, and CRM/order systems). Friendly, proactive, and team-oriented attitude.

What We Offer

Semi Part-time hours (9am-3pm) - great work-life balance. Supportive and friendly working environment. Opportunity to work with a respected UK manufacturer in the industrial sector. Ongoing training and development.
Job Types: Full-time, Part-time, Permanent

Pay: From 12.25 per hour

Expected hours: 30 per week

Benefits:

Casual dress Free parking On-site parking
Work Location: In person