Job Description

Customer Service / Sales Support Advisor

If you love the buzz of connecting with people and the satisfaction of solving problems, join Bramblecrest as a

Customer Service / Sales Support Advisor.

We're looking for individuals who thrive on variety and relish being the go-to expert customers rely on while mastering our products, driving sales, and delivering service that keeps people coming back. As part of our Employee Ownership Trust (EOT), you'll be the voice and face of a brand that truly values its customers and rewards your contribution to our shared success.

Location:

Stroud, Cotswolds

Salary:

23-25k + Benefits

Reporting to:

Customer Services

Job Type:

Full Time (37.5 hours per week) with flexibility as the season dictates

About Bramblecrest

Bramblecrest is a leading outdoor furniture brand dedicated to combining innovative design, quality craftsmanship, and sustainable materials to create exceptional products for our customers. Our core focus is to enhance outdoor spaces with premium garden furniture and accessories. We are expanding our team and seeking versatile individuals who excel in customer service and sales support roles. Based in the Cotswolds near Stroud, we are a team of over 60 dedicated professionals.

Our Culture

As an Employee Ownership Trust (EOT), we believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential. As employees, you are part of a trust holding the majority of the company's shares; this structure offers various benefits to employees.

We are committed to upholding our four core company values in everything we do:

Teamwork Reputation Being Driven and Successful Doing The Right Thing the Right Way
These principles guide our actions, decisions, and interactions. They influence every person we hire, every achievement we celebrate and every choice we make.

Role Overview

Joining our team means you'll be at the forefront of delivering exceptional service to our customers. As a Customer Service Advisor, you'll handle inquiries, provide product information, and ensure customer satisfaction through various communication channels. Meanwhile, as a Sales Support Advisor, you'll engage with customers over the phone and online chat, providing expert advice on our product range and processing orders accurately.

Key Responsibilities

Handle incoming calls, emails, and webchats, providing accurate information and resolving queries efficiently Assist in dispatching customer orders using couriers and ecommerce platforms Manage online chat function and handle customer inquiries via telephone and email Learn and maintain in-depth knowledge of our product offering Advise customers on product options and assist in closing sales Provide excellent customer service and ensure high levels of satisfaction Assist in other areas of the business during off-peak periods

Key Skills, Experience & Requirements

Proven experience in customer service or sales/customer service roles Strong communication and interpersonal skills Basic computer skills for order processing Ability to multitask, prioritize, and manage time effectively Flexibility to work weekends and evenings during peak season

Benefits

Salary: 23k-25k + Benefits Employee Ownership Trust (EOT) Profit Share Holiday entitlement: 25 working days, plus statutory holidays Increased annual leave with length of service Learning and development opportunities Company social events Nest Pension contributions Free on-site parking Employee product discount Career progression with support and training

Job Type:

Full-time, Permanent

Work Location:

In person (Cotswolds HQ near Cirencester)

Bramblecrest is an equal opportunities employer.

We welcome applications from all qualified candidates regardless of background or personal circumstances.

Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Company events Employee discount Free parking On-site parking Profit sharing
Experience:

Customer Service : 2 years (required)
Work Location: In person