Job Description

Are you passionate about delivering exceptional customer service? Do you want to develop your skills in a modern, positive environment where your growth truly matters?



We are Zenith - the UK's leading independent provider of leasing, fleet management, and vehicle outsourcing services, serving both businesses and consumers. Our Consumer White Label division supports major automotive manufacturers and finance providers. Due to maternity cover, we have two exciting fixed-term contract opportunities in this team: one focused on phone support and another handling invoice and end-of-contract queries.

About the Roles

You will join a friendly, high-performing team that supports customers throughout their entire vehicle journey - from obtaining quotes and placing orders to the end of their lease.



Depending on your role, you will;



Be phone-based, supporting dealers and brokers.


Serve as the primary point of contact for our White Label customers, including dealers and brokers. Handle inquiries related to quotes, orders, website support, quote matching and validation, as well as vehicle registrations. Proactively manage your customer queue, ensuring timely updates are provided from the initial quote through to delivery. Investigate and resolve discrepancies in quotes.

Or work with invoice queries and vehicle handovers.


Manage invoice and recharge inquiries related to end-of-contract vehicle damage. Analyse inspection reports using the BVRLA Fair Wear and Tear guidelines. Liaise with customers and suppliers to investigate and resolve complaints and disputes efficiently. Provide timely updates and clear documentation throughout the process.

What you'll bring

We are seeking confident communicators who are proactive, organised, and passionate about delivering exceptional service.



We are seeking individuals with:


Experience in a customer service-focused environment. Strong communication skills, with the ability to engage effectively on the phone and to write informative, concise, and friendly emails. Strong attention to detail and a methodical approach. Confidence in using IT systems and managing own workload.

Why Zenith?

At Zenith, our people-first culture is built on respect, inclusivity, and collaboration, where your voice is heard, and your career journey is supported. We believe great customer service starts with great people, so we invest heavily in training, development, and offer clear career pathways. With our MyGPS personal development framework, you'll have a clear, personalised route to progress.



Our inclusive culture celebrates individuality and champions diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter. We're proud to be award-winning for Equality, Diversity & Inclusion, and we've built an environment where you can bring your true self to work every day.

What's In It For You?

Starting salaries from 25,691.25 per annum 24 days annual leave & 1 day for your birthday, with the option to buy more Private Medical insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more. Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover Development opportunities with access to our MyGPS personal development framework. Perks at Work - save money on everyday essentials with access to a shopping discounts site Onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders Sports and social clubs, company activities, and team events. Inclusive culture with colleague-led equality networks Free onsite parking and hybrid working options

Sound Like the Right Opportunity for You? Apply Now!

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.



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