Job Description

Customer Service Specialist Level 3 Apprentice

Employer: D&D Autos

Location: Ashford, Kent

Contract: Full-time Apprenticeship (Approx. 15-18 months)

Salary:

Apprenticeship Wage

Training Delivered By: Bosch Ltd

D&D Autos is looking for a friendly, motivated

apprentice

to join our service desk team. You will be the first point of contact for customers, helping with bookings, enquiries, updates, invoicing, and daily front-of-house tasks. This is a great opportunity to build strong customer service skills while learning how an automotive garage operates.

What You will Do

Greet customers and handle phone/email enquiries Book MOTs, services, and repairs using our garage management system Liaise with technicians and update customers Prepare quotes and manage service records Assist with parts and general admin Ensuring every customer has a positive experience from start to finish Drive customers to and from the garage as required

What We are Looking For

A genuine interest in customer service and the automotive industry Confident communicator with a positive attitude Organised, reliable and keen to learn Ability to work well as part of a small, supportive team GCSEs in English and Maths preferred (or willingness to work towards them)
Full UK driver's licence essential

What We Offer

Full training towards the Customer Service Specialist Level 3 Apprenticeship in partnership with Bosch Ltd. Support from experienced mentors and a close-knit team Real responsibility and hands-on experience from day one Opportunities to develop knowledge of vehicle maintenance and garage operations Career progression within the business for the right candidate A friendly, family-run environment where your contribution genuinely matters

Interested?

We are looking to fill this position as soon as possible, so do not hang about!

To apply for this position, send your CV to Kimberley@ddautosashford.co.uk.

Job Types: Full-time, Apprenticeship

Pay: 7.55 per hour

Expected hours: 40 - 47 per week

Work Location: In person