Job Description

CUSTOMER SERVICE SUPPORT (BV_CSS-0825)

Are you a person looking to make a difference, enthusiastic about delivering exceptional customer service and interested in joining an award-winning manufacturing company? Then look no further as Brookvent are seeking to recruit an experienced individual to work as

Customer Service Support

at our site in Dunmurry.

This role will involve liaising with customers / sales team to process customer orders, conduct telephone sales/marketing, and prepare quotations as well as providing administrative support for an expanding external sales team. If you are a self-motivated person, with a positive attitude and meet the essential criteria below, then this could be the role for you.

Essential Criteria

Minimum of 2 years' experience working in a customer service / telesales role Experienced with data entry and record-keeping Proficient in the use of MS office software Minimum of 5 GCSE (or equivalent) grade C, including Mathematics and English Excellent communication and people skills Strong organizational skills and diligent with the ability to work under pressure in a fast-paced environment.

Desirable Criteria

Previous experience working in a construction or manufacturing environment. Working knowledge of using CRM / ABI software Building / construction knowledge with understanding or technical terms and principles and ability to understand building plans and drawings

Remuneration Package

Salary Competitive - circa 25,000 30 days annual leave (pro-rata) including company stat days plus additional days awarded with length of service 37.5hrs per week with early finish Friday Company pension scheme
Brookvent are a leading ventilation systems supplier in the UK, Ireland, as well as worldwide export markets who through investment in research and development provide the construction industry with innovative energy-saving ventilations systems.

Brookvent is an equal opportunities employer and welcomes applications from all eligible candidates

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Additional leave Company car Company pension Free parking Life insurance On-site parking Sick pay Transport links
Schedule:

Monday to Friday
Ability to commute/relocate:

Belfast BT17 9HU: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Customer service: 2 years (required) Telemarketing: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 25/08/2025
Reference ID: BV_CSS-0825
Expected start date: 01/10/2025