Customer Service Support It
Job Description
Customer Service Advisor / Technical Advisor
6-Month Contract | Inside IR35
? 16.50 per hour (PAYE)
? Location: Newcastle (Monday to Friday)
? Working Pattern: Office-based for the first 8 weeks, then remote
A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support via phone, email, chat, and post. You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams.
As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience.
Essential Skills
- Experience in fast-paced call or contact centres
- Strong problem-solving skills with complex queries
- Comfortable using IT systems like ServiceNow
- Good knowledge of FCA rules and compliance
- Clear and professional communication skills
If you have a strong background in customer service or call centre work, along with experience using ServiceNow, this is a fantastic opportunity to be part of a meaningful and impactful project.
To apply, please contact Iram Shariff at Iram.Shariff@randstaddigital.com or apply directly via this advert.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Skills Required
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Job Detail
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Job IdJD3978243
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£16.50 per hour
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Employment StatusFull Time
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Job LocationNewcastle, United Kingdom
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EducationNot mentioned