Job Description

MAIN DUTIES:

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilization of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction. To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:

Serving

Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service To operate the till as and when needed To interact with customers and ensure a positive experience through the point of sale Effectively upsell stock, drinks, snacks and gifts Check orders to ensure complete and correct, order meets presentation and quality standards. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilizing appropriate glass for order Provide prompt service for all orders Clear tables and bar as customers are finished and suggest further sales Prepare and serve ice cream, coffees, soft drinks as per customer orders Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy. Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required. Completes opening and closing procedures as per shift Assist in the training and development of new or less experienced co-workers Complies with BGL personnel policies, procedures, health and safety procedures To reinforce health & safety notices and relay relevant information To undertake any further duties as requested by management
Children's parties

Set up the party room according to specification on the events sheet Meet and greet all party guests, introduce yourself and explain party procedures Ensure health and safety protocol is announced in a child orientated manner and that its adhered too Encourage party guests with a warm and family focused positive attitude Serve party food, entertain guests with games and activities until end of party
Corporate / Adult functions

Meet and greet ensuring your approachable for the duration of the function To recap function schedule, to assist with creating teams where needed and distribution of equipment Assist with serving of any required food / beverage Relay health and safety protocol Ensure event runs smoothly maintaining excellent customer service and attention to detail
Marketing and General Standards

Arrive in correct uniform and on time Comply with BGL personnel policies and procedures and health and safety procedures To undertake any further reasonable duties as requested by the management Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service
OUR VALUES:

We expect all our staff to strive to:

Maintain open and honest communication with our customers, both internal and external, at all times. Create and have a positive impact on our local community. Supporting regular neighborhood events and working closely with society. Support each other in everything we do, recognized and develop each individual's potential. Take complete ownership of their own actions and have pride in what they do. Deliver to our customer's consistent high levels of service, quality and value in everything we do
Person specification-Essential

Sociable with an outgoing personality! Ability to demonstrate excellent customer service and have the ability to communicate at all levels Child focused approach Personable & approachable to adults and children Be able to work alone and as part of a team Ability to work outside office hours, including evenings, weekends, public holidays Flexible around working hours and shift pattern The ability to build good working relationships with team members and customers Ability to work in a fast paced environment
Job Types: Full-time, Part-time, Permanent

Pay: 10.19-12.21 per hour

Expected hours: 6 - 14 per week

Benefits:

Employee discount Store discount
Schedule:

10 hour shift 8 hour shift Day shift Every weekend Night shift Overtime Weekend availability Weekends only
Work Location: In person