Job Description

At Snap-on Tools we have a fantastic opportunity for a people-oriented customer service professional to join our team as a

Customer Service Representative.

As a

Customer Service Representative

, you will be delivering the highest level of customer service to our customers via various contact points.

Day to day responsibilities will include:

Managing and maintaining predetermined service levels Providing a professional service to franchisees and customers Escalating unresolved issues as required Processing orders and credits within the internal CS System Facilitating direct supplier orders Liaising between different departments to ensure desired outcomes and information flow

We are looking for someone who:

Has previous experience working in Customer Services Has excellent interpersonal skills, good telephone manner and a professional approach Possesses excellent communication skills, both written and oral Has a high level of competency in ICT (email, Word, Excel, PowerPoint) Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations Is accurate and pays attention to detail Ideally has obtained 5 GCSE's at grade C or above, or has 2 years Customer Service experience

Why work for Snap-on?

At Snap-on Tools our culture is built on relationships, collaboration and teamwork. You'll work with good people who have pride in - and passion for - what they do. The Snap-on brand is respected worldwide, thanks to the company's great employees and award-winning technology, products and services.

We welcome people with curiosity, lots of ideas and the desire to keep on improving.

About Snap-on

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Snap-on was founded in Milwaukee, Wisconsin in 1920 and moved to Kenosha, Wisconsin in 1930.

Interesting Facts:

85,000+ SKUs in our product line 3,300+ active and pending patents throughout the world 29,000 people have visited the Snap-on Headquarters InnovationWorks since its opening in 2009 Snap-on has paid consecutive quarterly cash dividends without interruption or reduction, since 1939 Employees: 12,800 associates worldwide Sales: Net sales of $4.7 billion in 2023

Global Reach:

Serves customers in more than 130 countries 4,800 mobile stores worldwide More than 3,400 franchise vans in the United States We have manufacturing, warehouse, distribution, R&D, and office facilities throughout the world
Job Types: Full-time, Permanent

Pay: 26,190.00 per year

Benefits:

Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site gym On-site parking Referral programme Sick pay Store discount
Schedule:

Day shift Monday to Friday
Experience:

customer Service: 1 year (required)
Work Location: In person