Job Description

UK Customer Service Account Executive

Wokingham | Onsite

Full-Time | Monday to Friday

26,000 - 29,000 per annum plus bonus scheme

Avia Technique is seeking a motivated and detail-oriented Customer Service Account Executive to join our busy UK Customer Service team. This is a fantastic opportunity to grow your career in a fast-paced, supportive environment within the aviation industry.

About the Role

As a Customer Service Account Executive, you'll be the key point of contact for our valued aviation clients. You'll manage customer queries, process quotes and approvals, and collaborate with internal teams to ensure timely and accurate service delivery.

Key Responsibilities

Manage and respond to customer queries via email, phone, and Microsoft Teams. Act as the main contact for up to 6 key customer accounts. Raise and send quotes in line with our turnaround target. Process quote approvals accurately and efficiently. Liaise with logistics, workshops, and other departments to provide real-time updates. Prepare weekly status reports for top customers and conduct regular update calls. Support general office and administrative tasks as needed.

What We're Looking For

Minimum 1 year of experience in an office-based customer service or account management role Strong computer skills, including Microsoft Office Excellent attention to detail and communication skills Ability to prioritise tasks and manage workload independently Self-motivated and eager to learn Comfortable working in a fast-paced environment

What We Offer

Private Healthcare for you and your family Monthly Bonus based on company performance 33 Days Holiday (including bank holidays) Enhanced Employer Pension Contributions Cycle to Work Scheme Tech & Home Spend Scheme Long Service Awards Annual Pay Reviews Investors in People Gold accredited employer

Why Join Us?

At Avia Technique, we pride ourselves on our supportive culture, commitment to employee development, and strong reputation in the aviation industry. If you're passionate about customer service and ready to take the next step in your career, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme On-site parking Private medical insurance
Schedule:

Day shift Monday to Friday No weekends
Work authorisation:

United Kingdom (required)
Work Location: In person