Job Description

The Role

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Customer services Adviser

Competitive salary - Negotiable (dependant on experience)

Full Time position,

Permanent Contract

Location: Limavady & Magherafelt Agency, Based in the Limavady Agency

Monday to Friday 9-5 or Full-Time hours on a 4 day week.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Limavady & Magherafelt Agency.

About the role:

As a Customer Service Adviser within our enthusiastic team, you will play a key role in contributing to the continued delivery of first-class customer service and compliant day to day operations.



In this role, you will deal with our customers, provide expert advice and support on a range of insurance products along with cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention. Your goal will be to ensure a smooth and positive customer experience while maintaining compliance and accuracy in all interactions.

Handling general customer enquiries, processing policy alterations and retaining renewals in respect of all our products by telephone and face to face in the office. Providing support to other members of staff, managing their renewal book, administration and processing of general insurance policies. Maintain accurate client record keeping and documentation for your role. Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences. Work within the Compliance Framework required by NFU Mutual and Financial Conduct Authority. Perform other duties as assigned by the Management Team.

About you

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We are looking for a highly organised, self-motivated and enthusiastic individual who is a team player and ready for the challenge of being part of a busy team.

Be willing to learn and be enthusiastic. Be a confident and effective communicator, both written and verbal. Be able to problem solve, use own initiative and judgement. Be able to manage and prioritise workloads effectively. e flexible, adaptable and open to new ideas. Strong IT skills A valid UK driving licence. Whilst this role is based in Limavady, there may be occasions, for example training, when it would be helpful if you could visit our Magherafelt office for training or holiday cover. Minimum - 5 GCSE's (or equivalent) with Maths and English at Grade C .


Please clearly state all individual qualifications on your CV or covering letter.

Our commitment to you:

Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices Long-term career development opportunities Competitive salary (negotiable depending on experience) Bonus Scheme Option for 4 day working week Pension Contributions Private Medical Cover 161 hours holiday allowance per annum (plus bank holidays)


Please apply in writing with CV and covering letter to:

Elaine_Dunlop2@nfumutual.co.uk



Please clearly state which office location you are applying to- If you would like to apply for both please state this on your email.

Closing date for all applications: 12th September 2025

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.