Job Description

Customer Services Adviser x 2
Annual salary 25,568 to 29,696 per annum for 37 hours per week
Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.
About the Role
We are looking for two Customer Service Advisors to join our Customer Services Team based at the Civic Centre in the heart of Addlestone's regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.
About you
If you are a capable and motivated person who is committed to excellent customer service, this may be the opportunity for you.
You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth.
If you think that you have what it takes to excel in this role then we'd like to hear from you.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
Benefits

• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.
• Excellent Pension Scheme including access to Additional Voluntary Contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years' service
• Dental insurance plan after 3 years' service
• Mileage allowance

How to apply
To apply please use the apply link below.
Full information, including the , Person Specification and other details about Runnymede Borough Council, is available in the Extra Information section.
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at or on 01932 425527 who will be able to assist you.
Closing Date: 26 June 2025
Interview Dates: 4 July 2025 and 7 July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council