Job Description

Do you get excited by making a difference to peoples lives?

Do you have a great track record in providing great customer service?

We're on the lookout for

customer care

champions and

admin

superstars to work in our Boston Office



If you're passionate about resolving customer queries and have a flair for using Microsoft Excel we've got roles that will let your skills shine.



We've got multiple

Customer Service

positions in our

Customer Services

and

Planning

teams. This is a great opportunity to bring your skills to a team that values precision, positivity and customer care.



Salary: 23, 827


Hours: Various hours available between 37 Hours


Shift Pattern: Monday - Friday


Contract Length: Multiple roles available on both Permanent and Contract basis



As a

Customer Service Advisor

,

you'll be the first point of contact for customer enquiries via telephone, email, social media, SMS, WhatsApp and web chat--resolving issues, diagnosing repairs, managing tenancy queries, processing payments and supporting lettings.



You'll keep our In-House Repairs and Voids Service running smoothly. That means scheduling jobs, coordinating engineers and contractors, tracking progress and ensuring that repairs across homes, void properties and estates are delivered safely, efficiently and within budget.

What is Lincolnshire Housing partnership like to work for?

We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.



It's an exciting time to join LHP! With the recent approval of our ambitious 'Everyday Better' transformation programme by our Board and Executive Team, we're expanding our team.



Check out our

Youtube

channel to hear some stories of what it's like to work here!

What benefits will I get from working for Lincolnshire Housing Partnership?

An employee wellbeing package worth up to 1200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme A superb employer salary sacrifice pension scheme with up to 12% paid by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, let's be there for each other! Career Development & Encouragement

What could a typical week look like as part of our customer service team?

Act as the first point of contact for all customer queries for all communication channels, including phone, email, social media, SMS, WhatsApp, and web chat. Diagnose various repair issues and categorise them accurately for distribution to the appropriate operatives. Take payments from residents for LHP services, including setting up direct debits and tailored payment plans. Support key administrative tasks and manage LHP's print and post service. Create and update customer records using the relevant internal systems. Signpost customers effectively to the appropriate internal departments or external agencies. Keep customers informed about the progress of their queries via outbound calls, emails, web chat, portal updates, SMS, or social media. Handle customer complaints with professionalism, aiming for immediate resolution wherever possible.
Work towards agreed performance targets and contribute to the successful delivery of LHP's wider objectives.

For a full list of responsibilities for all roles please download the job descriptions

What Skills, Abilities, Knowledge and Experience will I need?

Experience of working in a Customer Service environment and evidence of prioritising customers needs Experience of working in an office administration environment Experience working in a fast-paced environment where planning, organising, prioritising, and multitasking are required. Confident communication skills and someone who thrives on connecting with people, solving problems, and delivering outstanding customer experiences across every channel. Strong IT skills with the ability to multi-task on a call Experience of using Outlook & Teams to collaborate with colleagues Exceptional organisation skills with attention to detail Confident in dealing with customers and colleagues and able to communicate clearly and effectively at all levels within the organisation Flexible, with the ability to prioritise in an environment of constant change

How to Apply

Please attach your most recent CV along with a supporting statement outlining the experience and skills that make you a strong candidate.


If your application matches our criteria, you'll be invited to attend our assessment centres on the

3rd September

Please get your application in quickly as we may close the campaign early if we receive sufficient strong candidates.

Finally some key Information

At

Lincolnshire Housing Partnership

, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.



It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at

Recruitment@lincolnshirehp.com

for a friendly chat



Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.



To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References