Job Description

Customer Services Advisor (Ref: POS000698)


Hours and Pay

Salary

25,584 - 25,992 (pro-rata)

Salary Band

20,001 to 30,000

Post Type

Temporary

Hours Per Week

Please see advert text


Job and Application details

Categories

Admin / Secretarial / Customer Services

Directorate

N/A

Published Date

26/06/2025

Closing Date

13/07/2025


Have you got what it takes, to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.

Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with releveant Legislation and Councils Policies.

Are you passionete about promoting encouraging and influencing others on the uptake of the Councils digiatal services.

This is a temporary post for 12 months working Monday- Friday 09.30am-14.30pm



For detailed information on this role, please refer to the attached Role Profile and Supporting Documents.



If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on 07920877742 or Tina Howison Customer Service Senior Advisor on 07741180899.



The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working) Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions Flexi-time scheme Flexible working Generous Maternity, Paternity and Adoption Leave schemes Staff equality forums Green Car Leasing Scheme Access to a wide range of training, learning and development Physiotherapy service Confidential counselling service Great wellbeing offer Cycle to Work Scheme Dolphin Centre Fit for Life Discounts Local and National retailer discounts Vivup employee benefit app and Lifestyle Savings Arriva Employee Travel Club

General Information for Applicants:

All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.



If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk , who will be happy to assist.