Job Description

Salary

Scale 2/3
25,185

Contractual hours

16.5

Job category/type

Permanent

Job reference

REQ01065

Customer Service Advisor

25,185 per annum (pro rata) Scale 2/3

16.5 hours per week

Permanent - Monday, Tuesday & Wednesday 08.45-14:15

We have two exciting opportunities for enthusiastic individuals to join the Blaby District Council Customer Service Team as a Customer Service Advisor. This role reports directly to the Customer Services Team Leaders and is part of the Transformation Group.



The role will involve responding to customer contacts, primarily over the phone and through digital channels such as email and online forms. Customer Services offer advice and support on the full range of council services, resolving issues on the first contact wherever possible and helping customers reach a satisfactory resolution.



The successful candidate will be driven and motivated with an eye for detail. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.



A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have a desire to help people. You will have excellent communication skills and the ability to manage challenging conversations.



This opportunity would be ideal for an individual who enjoys working in a fast-paced environment and is able to remain calm and professional when under pressure.



Working for Blaby District Council provides an excellent range of benefits and family friendly working policies. These include flexi-time, with core working hours due to the operational nature of the role, agile working arrangements with the possibility of hybrid working (once established in the role), generous leave entitlement, Local Authority Pension Scheme, free car parking and cycle bays.

Essential Criteria:

Experience in dealing with customers using telephone/ email/ in person (3,4)

Excellent IT skills with experience of using the full Microsoft suite (3,4)

An understanding and experience of working in a customer service environment. (3,4)

Excellent face to face skills, telephone manner and good demeanour/listening skills when dealing with customers (3,4)

Desirable:

Experience of taking electronic payments and the ability to process and record payments with accuracy. (3,4)

Experience in using multiple systems at the same time. (3,4)

and Personal Specification

The benefits of working with us include a Local Government Pension scheme, exciting career opportunities, flexible working including flexi-time scheme and out of town offices with free car parking and cycle bays. Further details on our benefits can be found on the Employee benefits page.

We also support hybrid working arrangements with a combination of on site and home working.



Should you have any technical issues when applying, please email human.resources@blaby.gov.uk.

Closing date: 15 September 2025

Interview date: 29 September 2025

Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people, care leavers and those in the Armed Forces. As a Disability Confident Employer and to show our commitment to Care Leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme.