Job Description

Customer Service Advisor

Based in Pickering

23,914.80 per annum

Full-time working 5 out of 7 days including weekends & Bank Holidays

Do you have experience working in a customer facing role in a fast paced environment? Are you interested in working in a small, friendly team? Would you like to deliver a first-class visitor experience whilst working at one of Britain's most popular Heritage Railways?

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner. Support the delivery of an exceptional level of service for our customers face to face, or via e-mail, online and the telephone. Assist with bookings, including group bookings, footplates, accommodation and group bookings. Answer any visitor enquires in a helpful and professional manner
A comprehensive Job profile available on applying for more details.

Benefits:

At NYMR we value our staff and consider the work life balance, health, and wellbeing a priority. In return NYMR offer the following benefits.

Free membership of "Health Assured" Employee Assistance Programme (EAP) Annual Holiday that exceeds the Statutory minimum and an additional 5 days accrued in line with years of service. Company sick pay policy available after 1 years' service. 12 complimentary tickets per year between 1st March & 28th February. Spouse Travel Pass (5 per year). Free Travel on NYMR services. 30% Discount in our Catering Outlets. 10% Discount in our Retail Outlets Can claim free membership of the North Yorkshire Moors Railway Trust. can apply for a Rail Staff Leisure Card on the National Rail Network, giving you up to a 75% discount on some fares. Can apply for a Heritage Railway Association's Privilege Pass
If you would like any further information, please read the attached comprehensive Job Profile below or e-mail Amy Wainwright, our Customer Services & Booking Office Manager on amy.wainwright@nymr.co.uk

Job Types: Full-time, Permanent

Pay: 23,914.80 per year

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Ability to commute/relocate:

Pickering YO18 7AJ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 2 years (required)
Work Location: In person