Job Description

This is a part-time role, 28 hours per week, offered on a 6 month fixed term contract





Find where you belong!



Do you enjoy helping people and working in a busy, supportive environment? Are you looking for a role where your communication skills and attention to detail really make a difference?



If so, our Customer Services team could be the perfect place for you to grow your career.




What's it all about?



You'll be the first point of contact for our customers, aiming to resolve their queries quickly and effectively. You will be working on phones, emails and live chat. Your work helps ensure guests receive the best possible service in our hotels- so they leave happy and want to come back.



Why Travelodge?



We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".



Who will this appeal to?



This role could be a great fit if you:


Enjoy helping people and solving problems

Have good attention to detail

Can communicate clearly and professionally (by phone, email, or online)

Are motivated, organised, and keen to learn


What are the extra bits?


This is a

6 month fixed term contract

This is a part time role-

28 hours per week

Working week looks like -

9am to 4:30pm Tuesday to Friday

Salary for 28 hours per week is:

18,957.47

Hybrid working - a minimum of 60% of your time should be spent in the office, but you're welcome to come in every day if you prefer! 50% personal discount for hotel bookings and great friends and family discounts too! Contributory pension scheme 25 days holiday + bank holidays, increasing with length of service * A focus on learning and career development