Job Description

Customer Services Assistant

Salary: 16,587 per annum

Hours: Part-time (25 hours per week) permanent

Work Pattern: 25 hours over 4 or 5 days

The International Centre for Life is a thriving science hub in the heart of Newcastle. Its purpose is to inspire everyone to explore and enjoy science and to provide a world class science hub where life enhancing engagement, research and clinical treatment can thrive. Life is home to NHS clinics as well as scientists and researchers from Newcastle University. Life Science Centre is at the heart of this 'circle of science' and aspires to be most accessible and inclusive visitor attraction in the UK. It has an international reputation for its work in sensory engagement.

We are looking for a highly motivated and organised individual to join our Customer Services Team. As an integral member of the team, you will promote Life to our customers, schools and groups, including making them aware of the current science centre offer to families and schools plus special events and promotions. Key tasks will be answering telephone enquiries and making bookings, increasing the number of schools and group visits through targeted sales campaigns and researching new leads and maintaining and updating the bookings databases. You will also help to promote and boost sales of the annual membership scheme and seasonal outdoor ice rink as well as supporting the front of house during busy periods.

The ideal person will be experienced in customer service, well organised with excellent administrative, IT and communication skills. The ability to deal with customer enquiries in a friendly and efficient manner is essential, along with the ability to quickly grasp the types of services and packages Life offers. Experience of using an Access (Gamma) booking system would be an advantage but not essential.

Life is a welcoming and friendly place to work. We offer a range of benefits to support your wellbeing, including access to wellbeing initiatives, an Employee Assistance Programme, a health cash plan with a 24/7 GP service line, and discounted car parking in the centre of Newcastle.

The successful applicant will be subject to a DBS check. Details of our DBS policy are available on request. For further information regarding this post, please refer to the job description and person specification on our website.

To apply for this vacancy, please complete the online application form which can be accessed from our website at https://www.life.org.uk/join-the-team/ by the

16 November 2025.

The International Centre for Life is an equal opportunities employer and has achieved Continuing Excellence accreditation under the North East Better Health at Work Scheme.

Registered Charity Number: 1059607

Job Types: Part-time, Permanent

Pay: 16,587.00 per year

Expected hours: 25 per week

Benefits:

Additional leave Employee discount Free flu jabs Health & wellbeing programme On-site parking Store discount
Experience:

Customer service: 1 year (preferred)
Work Location: In person