Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

:

Job Title: Customer Services Associate - Track and Trace


Job Location: Marken - Edinburgh - Office Based


Work Schedule: Tuesday to Saturday - 40 hours per week - 7am-3.30pm


flexibility is required to suit the needs of the business, which may be of an urgent medical nature


Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services track and trace agent will deal with shipment-specific and other logistical issues.


Main Duties & Responsibilities:

To monitor all shipments on a daily basis to ensure that shipments are

collected and delivered within agreed time frames.

Provide logistical and operational support to facilitate efficient shipment journey. Intervene on at-risk or delayed shipments effectively and in line with SOPs. Continuous improvement of operational and logistical execution. Working with customers, internal & external, on a daily basis with the aim of developing excellent working relationships. Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customers requirements are met. Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, meeting desired turnaround times. Develop and employ deep understanding of import/export guidance.

Requirements:

Skilled in use of Microsoft Suite, Excel, Word, Teams, and Outlook. Thorough understanding of Aviation and Airline Networks. Excellent communication skills with the ability to influence others. Team player mentality, whilst being able to work on own initiative. Excellent problem solving with the ability to prioritise workloads. Flexibility in working hours required. Excellent organisational skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.