Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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Customer Services Associate - Track and Trace - Edinburgh, EH28 8PW


Job Purpose: To provide and enhanced level of customer services and operational support. Customer Services Track and Trace agents will deal with shipment specific and other logistical issues.


Please note fluent Portuguese is an essential requirement for this role


Location : Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW.


Working Schedule: 40 hours per week, days and times to be discussed. Flexibility is required to suit the needs of the business.


Main Duties and Responsibilities:

To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames. Provide Logistical and Operational support to facilitate efficient shipment journey. Intervene on at-risk or delayed shipments effectively and in line with SOPs. Continuous improvement of operational and logistical execution. Working with customers, internal & external, on a daily basis, with the aim of developing an excellent working relationship. Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times. Develop and employ a deep understanding of import/export guidance on a regional basis. Preparing, verifying, and distributing country specific project documentation.

Attending customer meetings and teleconferences when required.


Requirements:

Fluent in English and Portuguese is essential for this role. Good working knowledge of Microsoft Suite, Excel, Outlook, Word, Teams, PowerPoint. Thorough understanding of aviation and airline networks. Excellent communication skills and ability to influence others. Excellent problem solving and prioritization skills. Flexibility in working hours. Weekend coverage required in Customer Services in some cases. Team player mentality with the ability to work on own initiative

Employee Type:

Permanent

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