Job Description

Wigan


Full Time


29,540 - 32,597/14,770 - 16,298


Permanent


Expires 17/08/2025

About the Role

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Priority Candidates will be considered in the first instance

Wigan Life Centre North/ Homeworking

The Wiend

Wigan

WN1 1NH

1 Position x 37 hours

Salary: Grade 6, 29,540 - 32,597 per annum.

1 Position x 18.5 hours

Salary: Grade 6, 14,770 - 16,298 per annum.

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

Your role is to assess, calculate, decide and award claims for Housing Benefit and associated processes including, but not exclusively, Council Tax Reduction and Free School Meals using information from a variety of sources.


You will assess, calculate and complete Financial Assessments for residential care, non-residential and customers in the community in accordance with legislation and guidance to ensure speed and accuracy of assessments, to deliver right first-time processing to improve customer satisfaction and experience.


You'll support the facilitation of income maximisation activities for customers including, but not exclusively, Financial Assessment, Discount and Exemptions, Council Tax Reductions, Discretionary Housing Payment in accordance with local policies and practice.

About you:

You will be highly motivated and enthusiastic with experience of working in a fast-paced environment, meeting a variety of demands whilst maintaining quality and accuracy.


You will be customer focused and intensely keen to make a positive difference to the team. You will be a great communicator who is used to dealing with a range of people at all levels both internally and externally.


You will have excellent I.T. skills, with experience of inputting and extracting data from systems and an ability to utilise functionality to enhance the customer experience.


You will have an understanding of Financial Assessments and associated legislation, policies and procedures.

About us:

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.


The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.


In Resident Services- Customer we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the 'face' of the council and pride ourselves on a right first-time approach for our customers. We will provide you with the support you need to do your job and you'll be given every opportunity to learn and develop further within the organisation.


Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits


To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)


Prove your right to work to an employer


For an informal discussion please contact Emma Melling by emailing Emma.Melling@wigan.gov.uk or calling 01942 404015

Interview dates:

Priority Candidates: 25/08/2025

All other Candidates: 27/08/2025

This position is subject to Basic Disclosure Procedures

The employer is committed to safeguarding

To view the details relating to this position, please click the links below:

Job Specification DBS Applicant Information Privacy Notice

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