Job Description

Salary:

26,409 - 27,711

Hours per week:

37 hours

Interview date:

Week commencing Monday 14 July 2025

Customer Services - Where Service Excellence Begins

Wiltshire Council's Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer's satisfaction. This is an opportunity to work in one of our Trowbridge hubs and embrace hybrid working.

As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.

The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.

We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.

WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA INDEED. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE

https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4935/?utm_medium=jobshare/details?sType=Indeed#/reference/4935

Job Types: Full-time, Permanent

Pay: 26,409.00-27,711.00 per year

Work Location: In person

Application deadline: 24/06/2025
Reference ID: 4935