Job Description

Company Summary

:

Crofters' foods are a family run business in our 20th year of trading. The company supplies Locally Branded Chilled/Ambient/Licenced Products across Yorkshire & Northeast England serviced from our HQ in Thirsk. We have a wide range of customers across a number of sectors including Farm Shops, Visitor Centres, Tea Rooms, independent retailers, major retailers, hospitality venues and Caterers. Our turnover is circa 3m which places us in the Small to Medium business sector.

We are looking to expand the team with the addition of a Senior Customer Services Manager to strengthen our customer services team.

Job Type / Category: Part Time

The position will be office based in Thirsk and the normal working days will be Monday to Thursday with some flexibility required at times of staff holidays etc. The job will include the following job functions.

Supporting the Operations Manager in the day-to-day management of the office/depot and deputising for holiday cover.

Direct customer service with all customers via Telephone, email or occasionally face to face for customer collections.

Promoting new products to the existing customer base or potential new customers.

Placing orders on behalf of Customers & Supplier Purchase Ordering

Stock Inventory and Records

Cross functional working with Supply Chain & Logistics team including Team Rotas

Monthly Stocktake and general admin.

Required Education, Skills, and Qualifications

We are looking for somebody who has had a minimum of two years' experience in similar customer service role, with excellent communication skills and a positive attitude. A good understanding of supply chain is also essential. It would be advantageous but not essential to have a background in a Food and Beverage company. You will need to be proficient in the following areas.

Microsoft Excel, Word, & preferably Power Point.

Sage or similar management systems including EDI or SAP (Full training will be given)

Full Driving Licence is desirable.

Benefits

Holiday: 22.5 days (inclusive of bank holidays)

Job Type: Part-time

Pay: per hour - 13.34

Expected hours: 32 per week Monday - Thursday with occasional Friday cover

Benefits:

Company pension Employee discount from Trade Price Free parking On-site parking
Schedule:

Monday to Thursday 8.30 - 5pm
Work Location: Thirsk Euro Park.

Job Type: Part-time

Pay: 13.34 per hour

Expected hours: No less than 32 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Senior Customer Services Team Leader Crofters Foods Ltd 27.06.25
Expected start date: 14/07/2025