Job Description

Job Advert

Who We Are at Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

"Leading the World with Innovative Healthcare Solutions that Enhance Lives"

What you'll be doing:

Accurate order processing and order management in a timely and detailed manner Handling telephone and email enquiries within agreed SLAs Processing customer complaints, ensuring the best outcome for the customer and the company Liaising with and supporting our team of nationwide Business Development Managers Management and organisation of your own, and shared sales inboxes Efficient, timely & detailed correspondence with external & internal customers Generating quotes and producing reports as and when required

What we're looking for:

Previous customer service experience and excellent attention to detail is a must Ability to persuade, influence and negotiate effectively at all levels, both in and outside of the organisation Ability to work independently and as part of a team Excellent communication skills both verbal and written Ability to build strong working relationships both in and outside the organisation Computer literate/keyboard skills Previous knowledge of a CRM system preferred but training will be provided for the right candidate A determined, self-motivated team player who works calmly under pressure

Our Customer Experience Principles

We live by six key principles to deliver the best service

Being easily accessible and ready to help Caring, listening, and responding in a timely manner Honouring our commitments Being knowledgeable, honest and a trusted partner Admitting when we have made a mistake, apologising and fixing it Giving the level of service we would expect to receive ourselves.

Why You'll Love Working With Us

We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised--not just with pay, but with great benefits and support.


Here's what you can look forward to, beyond the salary:

Generous Annual Leave

- 26 days to start, rising to 28 with service, plus

your birthday off

every year! You can also

buy, sell, or carry over

leave to suit your lifestyle.

Pension Scheme

- Helping you plan for a secure future.

Employee Assistance Programme

- Free, confidential support for your mental, emotional, and financial well-being.

Bike2Work Scheme

- Save money and stay healthy with tax-efficient bike purchases.

Free Onsite Parking

- No stress, no extra cost.

Long Service Recognition

- We celebrate your loyalty and contributions.

Staff Discount

- Enjoy great savings on our products.

Perkbox Access

- Unlock a world of perks, discounts, and rewards to make life a little sweeter.

Equal Opportunities Statement:

At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.


We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note:

All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.