Job Description

Devon Bay Solutions specialises in property repair and home emergency services throughout the UK. We also undertake a range of other insurance-related claims management arrangements including but not limited to First Notification of Loss, Legal Expenses Claims, Mediation and Vehicle Assist claims. As a Customer Solutions Specialist you will be responsible for providing excellent customer service in a timely manner to help support our policyholders through a smooth claims journey. You will positively contribute towards meeting all company KPIs and regulatory requirements.

Accountabilities & Responsibilities

Taking first notification of losses and documenting all claim information accurately and efficiently in the system. Verify policy details and gather necessary information to initiate and validate the claims process. Providing the necessary triage advice to our customers aiming to alleviate their emergency. Assigning emergency jobs to appropriate engineers from our established engineer network Identify and escalate priority issues to the appropriate department or senior representative. Research and troubleshoot complex customer issues using available resources with a view to resolve any complaints. Checking, highlighting, and responding to the claim's admin inbox. Chasing updates from engineers about the status of emergency claims including quotes and invoices. Log and record contractor invoices correctly on the claim to ensure correct claims costs are recorded. Adhere to all company policies and procedures including those relating to the Financial Conduct Authority's rules and principles and data protection.
Experience & Skills

Previous experience of call-based customer service/call centre Focused and able to work in a methodical way in a busy office environment Excellent communication skills, internally and externally at all levels Excellent document and reporting skills Demonstrate drive to deliver results Ability in managing high quality performance output Previous experience of General Insurance and assistance products is desirable Excellent telephone manner and conflict resolution skills Innovative and have a passion for success Ability to navigate multiple computer systems and applications simultaneously Ability to work in a fast-paced and high-pressure environment Attention to detail and accuracy Ability to work independently and as part of a team Excellent problem-solving and decision-making abilities
If you are interested, please submit your CV to jo.boichot@legalprotectiongroup.co.uk

Job Types: Full-time, Permanent

Pay: 14.16-15.00 per hour

Benefits:

Casual dress Company pension Free parking Life insurance On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Bristol BS35 3QH: reliably commute or plan to relocate before starting work (required)
Experience:

Call Centre: 1 year (preferred) Customer service: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person