Job Description

Customer Success & Marketing Executive

Full-Time Hybrid Based in Monton (Eccles, M30 9GW) Appy Apps / My Pet Walker

Start date:

Depends on the right candidate

Application deadline:

11th July 2025

About Us

Appy Apps is the team behind

My Pet Walker

, one of the UK's leading software platforms for dog walkers, groomers, boarders, and daycare providers. We've processed over

55 million in bookings

, helping hundreds of pet businesses operate more smoothly and scale with confidence.

We're a

small, ambitious, and friendly team

based in Monton near Eccles. As we expand nationally and prepare for international growth, we're looking for creative, driven people to grow with us.

About the Role

We're hiring a

Customer Success & Marketing Executive

who will play a vital role in supporting our users, improving client outcomes, and leading engaging communication across channels.

This is a unique opportunity for someone early in their career to build broad experience across

support, customer education, social media marketing

, and

growth strategy

-- with hands-on involvement in shaping how we scale.

What You'll Do

Customer Support & Success

Become a first-line support contact for customers using My Pet Walker, Appy Pets, and other platforms. Build and maintain strong relationships with customers, understanding their needs and goals. Respond to queries via phone, email, and live chat. Deliver live product demos to prospective clients, showcasing value clearly and confidently. Provide onboarding and training support to new users. Monitor customer engagement and success metrics to identify pain points and improvement opportunities. Analyse user data and feedback to help inform future product enhancements and service updates. Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.

Content, Marketing & Social Media

Take ownership of our TikTok and Instagram accounts (and other platforms as needed). Create, schedule, and publish engaging content: posts, stories, carousels, and short-form videos. Promote customer success stories and use them to build brand trust and engagement. Help shape our brand's tone of voice, visual identity, and storytelling style. Track social performance and optimise content based on engagement metrics. Oversee email marketing campaigns aimed at educating users about new features, updates, and best practices. Apply SEO knowledge and WordPress experience to publish content and enhance online visibility.

Sales & Growth Enablement

Support outbound communications with leads, potential partners, and trial users. Assist in developing marketing campaigns, promotional messaging, and sales collateral. Feed back insights from users and prospects to help shape product direction and messaging.

Tools & Technical Engagement

Use tools like Google Ads, Meta Business Suite, WordPress, and Adobe Creative Suite (or Canva) to support digital marketing and customer engagement efforts. Use Excel or Google Sheets for reporting, content planning, and data analysis.

What We're Looking For

Confidence on the phone and in video demos. Strong understanding of TikTok and Instagram -- you know how to create content that grabs attention and engages an audience. A passion for digital tools, startups, or the pet industry (bonus if all three!) A willingness to learn and grow into a broader role in sales or marketing. Proof of skills, either through previous experience or a creative portfolio.

What You'll Get

Competitive salary with regular reviews 28 days paid holiday Ongoing coaching and training Hybrid working (flexible mix of remote and in-office) Potential for share options after a qualifying period Opportunity to grow into marketing, sales, or customer success leadership

Ideal For:

A recent graduate, college leaver, or someone in their first or second job, looking to develop their career in a fast-paced and supportive tech company.

Applications via

Send your CV to

hello@mypetwalker.co.uk

Job Types: Full-time, Part-time, Permanent, Graduate

Pay: 12.50-14.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Casual dress Company events Company pension Employee stock ownership plan Free parking On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Manchester M30 9GW

Reference ID: Customer Success & Marketing Executive