Job Description

A bit about the role:

The Customer Support Administrator will be responsible for providing crucial administrative support, and maintaining a productive work environment. This role will play a crucial part in supporting the Technical, Triage and Customer care team by coordinating tasks, managing documentation, and facilitating smooth day-to-day operations.

What you will be doing:

Carrying out administrative tasks supporting the Technical, Triage and Customer Care Teams Collaborate with other Keylite departments to ensure you provide the customer with the best service possible Ensure accurate record-keeping and communication across departments. Ensure that all areas of Nav are kept up to date and accurate. For example, open orders, notes for jobs. Assist in providing most efficient route of enquires. Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Assist all teams with any ongoing projects. Responsible for compiling accurate monthly reports.

What we are looking for:

Proven experience in administration Excellent communication skills, both verbal and written, with the ability to engage positively with internal and external stakeholders. Ability to manage multiple tasks efficiently and work collaboratively within a team Proficient in using ERP systems (preferably Microsoft NAV) and confident in maintaining accurate records. Attention to detail, with a proactive approach to problem-solving and process improvement. Ability to work collaboratively across departments and support a team-focused environment. Professional, friendly, and adaptable, able to handle challenging situations with composure. Strong IT skills, including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Keylite Roof Windows is the UK and Europe's fastest growing roof window brand. Founded in 2001, the company operates from Burton Upon Trent (South Derbyshire), Cookstown (N. Ireland) and Zambrow (Poland). Part of Keystone Group, Keylite offers a full range of innovative roof windows, flat roof window system, loft ladders, blinds and accessories to specifiers, builders merchants, house builders and installers. With main markets in UK and Ireland, the company is rapidly expanding in markets throughout Europe, Australia and New Zealand.


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