Job Description

Job Role: Customer Support Administrator
Location: Cheltenham - Office Based
Salary: 12.77ph
Contract: Temp - Perm - Immediate Start Considered!
Hours: Monday - Friday 08.30am - 17.00pm
We have a great opportunity for a longstanding client of ours, located In Cheltenham who are looking for a Customer Support Administrator to join their team. They are looking for someone who's available for an immediate, quick start, confident speaking with customers and clients via phone and email, experience off processing customer orders and general administration. You'll be part of the team providing excellent customer service to customers and clients. With a salary of 12.77 working 37.5 hours a week, this is a great opportunity.
Benefits:

• Weekly pay until a permanent contract.
• Quick start.
• Parking onsite.
• Permanent opportunity.

Roles and Responsibilities:

• Customer Support: Act as the first point of contact for customers through phone, email, and live chat, offering clear and timely responses to questions or issues.
• Order Handling: Process and manage customer orders from start to finish, ensuring smooth delivery and quickly resolving any stock or shipping challenges.
• Problem Solving: Take ownership of customer complaints, investigate the root cause, and work with other teams to deliver practical and effective solutions.
• Team Assistance: Provide general administrative support such as scheduling, report preparation, and filing to help the wider customer service and office team.

Skills and Attributes:

• Excellent Communication Skills - Confident and professional phone manner.
• Organised & Detail-Oriented - Able to manage multiple tasks efficiently.
• Customer-Focused - A positive attitude with a commitment to great service.
• IT Skills - Comfortable using Microsoft Office and order-processing software.
• Team Player - Works well with colleagues and contributes to a supportive work environment.

If this position is of interest, please apply today or email today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application.
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