Job Description

Job Summary

We are seeking an organised, proactive, and customer-focused Customer Support Administrator to join our friendly team. In this role, you will be at the heart of our day-to-day operations, ensuring our customers receive outstanding service and our sales team is fully supported. The role is hybrid working 3 days in the office and 2 days at home.

Responsibilities

To provide a first contact point for the company with animal feed manufacturers, farm customers & industrial accounts across the entire product range. Receive and process all orders accurately, effectively negotiating with customers where delivery requirements are outside normal timescales or where subsequent issues arise with requested delivery periods. Work closely with logistic suppliers to ensure all orders are delivered as requested and contact Commercial Managers and/or suitable customers for part orders to enable fuller utilisation of distribution vehicles. To be pro-active in providing delivery and logistical information to customers and the management of all live orders. Build effective relationships with and support the commercial account managers of UM GB. Development of effective relationships with customers and to become a source of information for the rest of the UM GB team about customers within the company's database. Ongoing management of the Delivery Checklist summary to ensure all customer details are up to date. Promptly resolve any administrative queries from customers, liaising with the commercial account managers where necessary. To carry out any administration activities as directed to support the day to day operations of the UMGB business Produce daily / weekly / monthly / ad hoc reports with specific analysis as requested by the commercial account managers Manage the UMGB Farm tank scheme and report a monthly summary to GB team. Work to the complaints and incidents procedure and to the procedures in the Management system. Be involved when required with Cyber Security trials

The Right Candidate

Previous experience of working in a customer service/ sales administration role is desirable but not essential A good communicator with a confident telephone manner Committed to a high level of customer care with a proactive and positive attitude Strong organisation skills and attention to detail Computer literate with accurate inputting skills Team player but able to work with minimal supervision Ability to communication well face to face, by phone, e-communications and in writing. Negotiation skills Creative and analytical approach to proactively improve customer service.
Job Type: Full-time

Pay: 24,000.00 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme Life insurance Work from home
Work Location: Hybrid remote in Liverpool L20 8DD