Job Description

If you take pride in doing the basics brilliantly--listening well, paying attention to the details, following up and following through - then this may be the perfect position for you. Take ownership of every case, stay well organised and communicate effectively to keep cases moving and delivered on time to every customer in this busy and rewarding role.

Summary

You're the first point of contact and the organiser who keeps cases moving. You'll answer enquiries, guide clients through our process, and keep records accurate so every case progresses on time.

What you'll do

Handle client enquiries promptly and set clear next steps Maintain accurate case records and documentation in our systems Coordinate with internal teams and external partners to remove blockers Provide proactive updates so clients always know where things stand Prepare and send correspondence and short reports Triage issues, gather the facts, and drive timely, well-documented resolutions Follow company procedures, including data protection and regulatory requirements

About You

A clear communicator, organised, reliable, excellent attention to detail and a problem solver.

Essential requirements

GCSEs (or equivalent) Grade C in English and Maths Experience in customer service and/or administration Strong written and verbal communication Confident with Microsoft Office suite and quick to learn new software Excellent organisation, attention to detail, and ability to multi-task and prioritise Discretion with confidential information

Desirable

Familiarity with dentistry

Who are we?

Quoris3D is a state of the art, digital dental laboratory based at Killadeas, Enniskillen, Co. Fermanagh. We are the leading guided surgery dental laboratory in the UK & Ireland, with plans to expand into wider Europe. We have an enthusiastic, ambitious team of dental technicians and service support staff. This is a motivated, fast moving environment. And there continues to be a variety of personal and professional development opportunities opening up as our services and customer base grows.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person