Job Description

Why Galebreaker?

Our employees describe Galebreaker as a friendly, open, and progressive employer, always eager to tackle new challenges. We offer a supportive and collaborative work environment where variety, problem-solving, and teamwork are at the core of everything we do. With a commitment to innovation and continuous improvement, we ensure our team members have opportunities to grow and develop within their roles.

About the Company

Galebreaker was established by the Scudamore family 40 years ago, and today, is still a family-owned business based in rural Herefordshire. Galebreaker is a leading fabric-engineering company, specialising in the design and manufacture of high-quality, custom-made products for the agricultural and industrial sectors.

About the Role

The

Market Support Administrator

plays a vital role in delivering a world-class customer experience across our international markets. Our core values - Reliability, Integrity, Service, and Leadership - are central to every interaction with Customers, Dealers, and Distributors.

This role is responsible for managing customer enquiries, processing orders through our ERP system, and providing excellent customer service whether that be UK or European customers You will provide essential administrative support to

Northern and Eastern European accounts

, working closely with Regional Export Managers to ensure smooth day-to-day operations.

Key Responsibilities

Act as the first point of contact for Distributors, responding to enquiries relating to orders, pricing, shipment schedules, and stock availability

Accurately enter and process incoming UK and European orders via the ERP system

Handle incoming telephone enquiries from customers and dealers, consistently delivering an excellent customer experience

Process warranty claims efficiently and ensure timely closure

Prepare and issue quotations for UK customers on standard product ranges

Provide general administrative and sales support to Regional Export Managers

Applicant Profile

Confident, professional, and friendly communication skills (both written and verbal)

German language

skills are an advantage Excellent attention to detail and accuracy A genuine interest in agriculture and a strong desire to develop knowledge within the industry A proactive, hands-on, can-do attitude Strong collaboration skills, with the ability to work independently and manage priorities effectively
Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

Flexitime
Work Location: In person