Job Description

Customer Support Administrator

Bruntingthorpe

26,037 (12.51 per hour)

40 hours per week (Monday - Friday)

Accelerate your career with a company that leads the way

!


Manheim Vehicle Solutions, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de-fleet operations, multiple remarketing channels, and a full range of vehicle preparation services -- making sure vehicles are ready for both wholesale and retail markets.



At the heart of service delivery and behind the scenes is the Customer Experience Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.



Our team members are the driving force behind this success -- making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.



The Demo & Events Team are accountable for the delivery of Customer Service excellence direct to our customers and various stakeholders (including


Sales and Operations across the business) through written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:


Option to buy additional holiday days Your birthday off every year -

paid*
One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme

About The Role

Reporting to the Handover Centre Manager, you'll support customer enquiries across phone and email, manage event call-offs, coordinate demo fleet bookings, analyse customer data, and produce reports.



This role mixes office administration with hands-on tasks, such as moving vehicles on site, using EV charging points and handling keys. Some outdoor work in all weather is required.



You'll also ensure accurate data entry and secure handling of customer information. Full training is provided -- we're looking for the right attitude, not just experience.

What You'll Be Doing

Deliver first-class customer service via phone and email Complete admin tasks accurately and on time Work to daily schedules, meeting SLAs and KPIs Build strong relationships across Sales, Operations and other teams Process event call-off instructions and key management tasks Support demo fleet bookings and related admin Liaise with logistics providers to ensure timely vehicle availability Identify and escalate issues to keep operations running smoothly

What We're Looking For

Confident communicator, both written and verbal Strong attention to detail and data accuracy Good problem-solving and organisational skills Positive, adaptable and proactive mindset Comfortable working both in an office and outdoors Familiar with Microsoft Office Keen to develop and grow within the business

We're Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?

Apply now and drive your career forward with one of the automotive industry's most trusted names.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.



Cox Automotive is the world's largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers' core needs across vehicle

solutions, mobility, remarketing, funding, and retail.