Job Description

Position:

Customer Support Administrator

Hours:

9:00am-5.00pm (5 days over 6 on a flexible rota basis)

Type:

Permanent, Full-time

Salary:

24,100 - per annum (circa 30,000 pa after bonuses)

Areas:

Stapeley, Nantwich CW5 7JW

Customer Support Administrator - Stairlift Department (Stapeley, Cheshire)

Join our friendly and growing stairlift department, where you will help customers maintain their dignity and independence. Full in-house training is provided, and there are opportunities to progress within the company.

What You'll Do

Handle customer enquiries about stairlifts and related products via incoming and outgoing calls and emails Organise, issue, and follow up on quotations to ensure customers have all the information they need Schedule and manage engineers' diaries for surveys, installations, maintenance visits, and breakdowns Provide telephone support, including basic fault-finding and troubleshooting Maintain accurate customer and job records using internal computer systems Work closely with internal departments and the stock team to support daily operations Ensure the correct stock is allocated and reserved for installations, repairs, and reconditioned products Support the smooth processing of customer orders, return visits, and follow-up appointments Complete administrative tasks, including reminder letter mailouts and general correspondence

What We're Looking For

Excellent customer service skills Strong communication and attention to detail Comfortable using Microsoft Word, Excel, and Outlook Confident problem-solver, happy working with all levels of staff Team player who can work under deadlines Flexible, organised, and able to multitask

About Us

Ableworld is the UK's leading mobility and homecare retailer, with 41 stores and continued expansion.

Employee Benefits

5.6 weeks paid holiday (increasing with service) Birthday day off after 2 years Company pension scheme Staff discount (20% for you and immediate family, 10% for others) Company events Cycle to Work scheme
A

DBS check

is required for this role (paid for by Ableworld).

How to Apply

Send your CV and a covering letter explaining why you're the best fit. Our recruitment team will get in touch if selected.

Job Types: Full-time, Permanent

Pay: 24,100.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Store discount
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person