Job Description

Job Title: Customer Support Advisor
Location: Derry
Working Hours: 37.5 hours per week, within 8:00 AM \xe2\x80\x93 8:00 PM, Monday to Sunday
Salary: \xc2\xa311.11 per hour based on a 37.5-hour workweek
At our core, we are dedicated to delivering exceptional service and customer experiences within the telecommunications industry. Our primary focus is on our customers, and we are committed to treating them with the utmost respect, valuing them as individuals first and customers second. We uphold a standard of excellence and are unwavering in our pursuit of it. As a Customer Support Advisor, you will engage with customers via phone, email, and live chat.
Your Approach:

• We prioritise offering outstanding customer experiences across all communication channels.
• Your demeanour will be warm, friendly, and persistent. Your ability to creatively address customer needs while managing a high call volume and achieving targets will be key.
• In addition to resolving issues, you will also introduce customers to new products and services that complement their existing packages.
• Your knack for building relationships and assisting diverse individuals will be pivotal in helping us provide top-tier service.

A Day in Your Role:

• Your interactions with customers will span phone, email, and live chat, ensuring you understand and meet their unique requirements.
• You\xe2\x80\x99ll contribute to your team\xe2\x80\x99s success by sharing your experiences and accomplishments.
• Having a comprehensive grasp of our entire customer offering, you\xe2\x80\x99ll address any additional inquiries customers may have.

Skills, Qualities, and Experience:

• You possess a deep passion for delivering unparalleled customer service.
• Your communication skills are clear and persuasive, allowing you to shape opinions through the delivery and presentation of information.
• You excel in decision-making and can work independently.
• Your reliability, flexibility, and self-motivation set you apart.
• You are proficient in Microsoft Office and adept at navigating various systems.
• You are adept at fostering connections with both customers and colleagues.
• Your conscientiousness and reliability are matched by your self-motivation, transparency, and trustworthiness.
• Your friendly demeanour exudes confidence and pride in delivering top-tier service.
• You approach your work with enthusiasm, a positive attitude, and a logical approach to solving problems.
• Change is welcomed by you, and you maintain flexibility in adapting to it.

Perks of Joining Our Team:

• A competitive annual salary of \xc2\xa321,673, paid bi-weekly.
• 29 days of annual leave, with additional accrual for each year of service.
• Ample opportunities for career advancement.
• Access to a cashback healthcare plan.
• Discounts at numerous high street stores, restaurants, and entertainment venues.
• Comprehensive training to equip you for your role.
• Continuous coaching and professional development.

The Recruitment Co. is an equal opportunities employer and we\xe2\x80\x99re committed to diversity and inclusion in the workplace.

The Recruitment Co.