Job Description

Empower customers. Drive success. Make an impact.

Why Join Us?
Step into a key role at Exel Technology Group, a market leader with 25+ years of innovation and ambitious growth. We're agile, customer-obsessed, and proud of our world-class Net Promoter Score.

Our culture is built on caring, courage, and commitment--and we're looking for someone who shares those values.

As a Support Agent, you'll be the face of our customer support team where you will provide expert technical advice and customer service.

We have an incredibly compelling story to tell, that will appeal to anyone that applies who fits the requirements below. If you are someone that is passionate about supporting customers, technically minded and who wants to work with great colleagues in an organization that works at pace, then read on...

What You'll Do

Support customers across multiple products, across the whole globe Diagnosing faults and testing bugs Create bug reports for development to investigate Provide solutions and work-arounds for customer issues Manage your own ticket queue in a timely manor Handle incoming calls, chats and tickets Create helpdesk material for customer self service
What You'll Bring

A passion for customer service and a "customer-first" mindset Technically minded with the ability to think outside the box Passionate about technology A desire to learn new products Strong communication skills including verbal and written Resilience, adaptability, and a proactive attitude A team player who takes ownership and thrives on learning Committed to continuous learning and development Dependable and reliable Good computer literacy
Bonus Points

Previous experience in a technical role or software support Proficiency in helpdesk software
The Perks

25 days holiday + bank holidays with an option to buy additional holidays. Flexible working - office and remote. Full-time, permanent role (40 hours/week). Company-wide incentives Allowance's and Overtime
Working Hours

We do require a degree of flexibility due to our worldwide customer base. You will work 40 hrs per week with weekend support every 6 weeks required on a rota basis planned in advance. Various shift patterns are required with unsocial hours worked from home.

Job Types: Full-time, Permanent

Pay: From 25,396.80 per year

Benefits:

Additional leave Company events Company pension Discounted or free food Free parking On-site parking
Ability to commute/relocate:

Mansfield NG18 5FU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you be able to work shift patterns where un -sociable hours are worked from home (8 hour shift patterns covering 24/7)?
Education:

GCSE or equivalent (preferred)
Experience:

Customer Support: 1 year (preferred)
Work Location: In person