Job Description

IDS is looking for a new member to join our Customer Support Team as a Customer Support Agent. The successful candidate will provide exceptional customer service to IDS, DD and MDS customers whilst generating additional sales through understanding customer needs.

You will play a pivotal role in delivering our mission to Make Passion Possible for Dance Teachers and their students, through your enthusiasm, exceptional customer support skills, and ideally - love of Dance.

To be based from our offices in Newton Abbot, if this sounds like your perfect fit, then read on for the fuller specification. You will;

Take ownership of customer enquiries, quotes, and orders, proactively seeking answer's to queries via telephone, e-mail, live chat, social media, and in person

Provide support and comprehensive information to customers in a polite and professional manner

Achieve and exceed customer service targets and KPIs through prospecting, regular customer calls and understanding the customer needs

Know our products, seek cross and up-selling opportunities, increase individual order value and overall revenue through inbound and outbound customer communication

Accurately record and update all information using the internal systems

Resolve complaints positively, and understanding when to escalate

Promote team working by sharing knowledge and positively contributing to Team meetings

Maintain confidentiality in relation to personal data held in accordance with GDPR

Develop and maintain cross-departmental relationships, working in cohesion to find a solution, especially with sales and marketing

Keep up to date with and promote our value-added services and upcoming events

Assist with and attend events where required

Skills and Experience

Proven Customer Service and/or Sales Experience.

Excellent communication, problem-solving, and conflict resolution abilities.

Strong organisation and administration skills.

Attention to detail.

Customer focussed and always puts the customer first.

Resilient, Enthusiastic and Passionate.

Computer Literate.

We are passionate about the dance industry, and ensuring our customers needs are fully met; so we particularly welcome applications from those with a background or interest in dance.

If this sounds like you, please apply now!

Please note, all applicants must be able to demonstrate the Right to Work in the UK.

All applicant personal data is processed only for the purposes of assessing your suitability for potential employment under the Consent basis and the Legal Obligation basis. All data is stored for six years then securely deleted. By taking the affirmative action of applying for this job role you consent to our processing of your personal data.

We are proud to support diversity, and welcome all applications from those appropriately qualified and/or experienced.

Job Types: Full-time, Permanent

Pay: From 25,465.18 per year

Benefits:

Additional leave Casual dress Company events On-site parking
Schedule:

Monday to Friday
Work Location: In person