Job Description

The opportunity

We're on the lookout for a friendly and motivated Customer Support Agent to join our Customer Success team and help farmers get the most out of our tools. If you've spent time working on a farm, know your way around sheep and cattle, and enjoy helping people, this could be the perfect role for you. You'll be chatting with farmers, solving problems, giving demos, and generally making sure our customers feel supported and confident using our tech.

You'll report to the Head of Customer Success and work closely with the wider team to make sure everything runs smoothly. f you care about farming and love the idea of being part of a team that's changing the way farmers work, we'd love to hear from you!

About iLivestock

iLivestock offers software and hardware solutions for sheep and beef cattle farmers to manage their flocks and herds using a smartphone or tablet. Its technology, all developed and tested in the UK, simplifies farm compliance and animal record keeping, removes cost barriers to effective livestock management, and allows data-capture to fit seamlessly into farming routines.

The iLivestock team worked with farmers worldwide for over ten years to understand on-farm challenges. The company developed solutions tailored to the needs of livestock farmers, making it effortless, straightforward, and cost-effective to gather data on the farm.

With its affordable farm technology - which can be customised to meet the specific requirements of any sheep and cattle farmer and seamlessly scale up as their business grows - iLivestock empowers farmers to make better-informed decisions that boost their profitability, productivity, and environmental sustainability.

Key responsibilities

Onboarding and supporting customers by phone, email and online Troubleshooting and problem-solving issues Online demonstrations Data manipulation (must be comfortable using Excel) Bug ticket writing Feature testing and customer guidance On-farm visits and shows Playing a key role in helping farmers adopt technology

What we are looking for

On-farm and agricultural experience with sheep and cattle livestock is a MUST Customer-facing experience Excel and Word capable with an ability and thirst to learn new online systems Ability to work remotely and travel to our Edinburgh office The standard working hours are 9am - 5pm and start and finish times can be flexible.

Additional skills

Keen eye for detail Good problem-solving skills Dedicated to supporting our farming community A good understanding of technology processes is a bonus, but not necessary Spanish speaking would be advantageous Training is provided

Why iLivestock

At iLivestock, we're on a mission to make a real difference in agriculture. If you're eager to contribute and make a tangible impact, we invite you to explore opportunities with us.

What we offer

Competitive salary Regular company-wide social events and get-togethers Private health insurance Hybrid working (2/3 days per week in the office and remotely other days of the week) 40 days annual leave (including bank holidays) Company pension scheme
Not to mention:

Opportunities to take responsibility and grow professionally A positive and collaborative work culture A dynamic work environment with quick decision-making

Interested?

Send your CV and cover letter to careers@iLivestock.co.uk and let's get the conversation started!

Job Type: Full-time

Pay: 23,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Private medical insurance Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Rosyth: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience of working on a sheep and/or cattle farm? Have you completed agricultural studies that included hands-on experience or coursework with livestock, specifically cattle and sheep?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Rosyth

Application deadline: 13/06/2025
Reference ID: Customer Support Agent